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Description:

ABOUT UNH

United Neighborhood Houses (UNH) is a policy and social change organization representing 46 neighborhood settlement houses that reach 765,000 New Yorkers from all walks of life. A progressive leader for more than 100 years, UNH is stewarding a new era for New York’s settlement house movement. We mobilize our members and their communities to advocate for good public policies and promote strong organizations and practices that keep neighborhoods resilient and thriving for all New Yorkers. UNH seeks a Member Services Associate who will play a meaningful role in UNH’s Member Services Department.

UNH strives to apply a racial equity lens to our work. We value diversity, equity, and inclusion, and welcome applicants of diverse backgrounds including race, ethnic culture, gender expression, age, sexual orientation, and physical abilities.

THE POSITION

The Member Services Associate provides learning and networking opportunities for settlement house staff at all levels. Reporting to the Director of Member Services, the MS Associate will enhance member services through a combination of managing/coordinating information sharing with members, creating systems for organizing, tracking, and disseminating information about settlement houses, coordinating and conducting outreach for program offerings and scholarships, capacity building projects, and supporting work with peer groups including some co-facilitation and preparing meeting summaries.

The ideal candidate is a good communicator and self-motivated contributor who interacts well with a wide and diverse group of people and is eager to learn and enhance a team. The MS Associate will work in close partnership with the Director of Member Services and other UNH staff.

RESPONSIBILITIES

• Creating and facilitating informational sessions for professional development offerings and scholarships

• Organizing and monitoring registration, enrollment, attendance at professional development offerings

• Creating and maintaining system to track questions from settlement houses to their colleagues.

• Prep and follow-up including meeting summaries for a variety of peer learning groups of settlement house staff

• Leading or co-leading a peer group

• Researching and organizing learning materials associated with a range of professional development offerings

• Organizing and monitoring registration, enrollment, attendance at a variety of program events and conferences

• Providing support for core professional development offerings and scholarships including outreach to and engagement of settlement house staff

• Coordinating scholarship application, selection and award process for scholarships to settlement house participants and settlement house staff

• Managing any special program initiatives for settlement house participants including informational session, applications, tracking funds, evaluation, and any related follow-up

• Helping to manage reporting and documentation of UNH pass-through grants to settlement houses.

• Writing reports and briefs about settlement house programs and operations including member reviews

• Other related duties that support the mission of UNH

UNH recognizes that by adopting a racial equity framework, and by openly acknowledging and challenging racial inequity through our work, we can play a more deliberate and intentional role in combating explicit and implicit racial biases as well as systemic racism. We believe diversity and inclusion enrich our work so that we may better strengthen our communities. Therefore, every UNH job description includes the following:

• Each UNH employee is encouraged to seek ways in their work to thoughtfully act towards our long-term goal of ensuring that race no longer predicts the quality and trajectory of an individual’s life nor the quality of life in the communities where we live and where settlement houses operate.

The successful candidate should demonstrate the following skills and experience:

• Strong writing, communication, and time-management skills, including the ability to take initiative, prioritize duties, pay attention to detail, and work independently

• Two years of relevant work experience and a Bachelor’s degree; experience may substitute for a degree

• Ability to synthesize information and present it in a compelling manner

• Ability to work well with a wide variety of people

• A customer service mentality

• Interest in human services, anti-poverty, and civic engagement issues

• Commitment to racial and social justice, with an understanding of the needs of communities served by settlement houses and ability to incorporate a racial equity frame in professional development and peer learning efforts; and

• Ability to consistently make good decisions through a combination of analysis, experience, and judgment.

The most competitive candidates will also demonstrate several of the following skills and experience:

• Experience with group facilitation or conducting educational sessions

• Knowledge of the New York human services field.

SALARY AND BENEFITS:

$60,000 to $65,000 annual salary based on experience. UNH offers a competitive benefits package as well as excellent medical, dental and retirement plans, and is committed to professional growth within the organization. Note that UNH offices are currently operating on a hybrid schedule. Applicants must have an ability to commute to our office in Lower Manhattan, as well as the ability to travel throughout New York City during business hours and perhaps to other parts of New York.