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Northern Manhattan Improvement Corporation



Northern Manhattan Improvement Corporation (NMIC) is a community-based, not-for-profit organization founded in 1979. NMIC has grown into a leading multi-service agency with over 120 staff members serving New York City with a focus on upper Manhattan and the Bronx. Our mission is to serve as a catalyst for positive change in the lives of the people in our community on their paths to secure and prosperous futures. Integration is the cornerstone of NMIC’s programs, and our staff can identify and address a broad array of immediate needs through comprehensive crisis intervention services. With their matters resolved, clients move seamlessly to capacity building services through our holistic programs designed to transition individuals and families to self-sufficiency.

Our Legal, Organizing, Advocacy, and Weatherization programs meet community member’s basic needs including legal representation, immigration assistance, housing advocacy, tenant organizing, financial services, DV and health related matters

Our Education & Career Services program impacts individual community members with the practical tools necessary to build secure and prosperous futures

Job Title: Healthcare Navigator

Department: Legal, Organizing, & Advocacy

Unit: Housing & Benefits

Reports to: Benefits Program Manager

Location: Main Office: 45 Wadsworth Avenue, NY, NY 10033

FLSA: Non-Exempt


The Navigator’s primary duty is to provide in person application assistance in community-based settings to individuals and families at initial enrollment and when renewing coverage. Navigators will remove barriers to the application process by providing assistance in Spanish and English and by offering education about the types of health insurance programs offered through the New York Health Benefit Exchange (NYSOH).


  • Complete New York State Navigator training courses and pass Navigator certification exam.
  • Comply with all continuing education and recertification requirements, including NYSOH trainings.
  • Provide courteous, professional, and confidential assistance to all clients seeking health benefits.
  • Conduct marketing and outreach within targeted neighborhoods about health insurance options through the NYSOH.
  • Facilitate enrollment, provide education on public funded health care programs (MA, CHPlus), Qualified Health Plans (QHPs), advance premium tax credits, and cost sharing reductions. Enrollment applications assisted through the Navigator Program will be electronically submitted through the NYSOH portal.
  • Handle sensitive and personal information with an understanding and respect for client confidentiality.
  • Ensure that follow-up is completed to capture client referrals and outcomes.
  • Achieve performance targets, working closely with State and partners to identify and overcome challenges.
  • Educate potential enrollees about the NYSOH and the types of health insurance programs offered through the NYSOH. Inform potential enrollees about tools available through the NYSOH online web portal to select a health plan such as: Filters to narrow plan choice; Quality ratings for health plans; Provider networks
  • Provide education on and facilitate enrollment into Qualified Health Plans (QHPs), supplementary plans available through the Exchange (if offered) and/or into Insurance Affordability Programs (IAPs).
  • Assist applicants to gather documents and complete applications and renewals.
  • Provide information in a fair and impartial manner that is culturally and linguistically appropriate, and disability accessible, for the populations being served under the Exchange, including individuals with limited English proficiency.

Additional related responsibilities may be assigned.


  • Bachelor’s Degree preferred though work experience will be considered.
  • Fluency in English/Spanish is required.
  • Advocacy experience preferred, especially with immigrant communities.
  • Knowledge of trauma and strong commitment to social justice.
  • Knowledge working with diverse and underserved communities preferred.
  • Must have a commitment to work from a strength-based, empowerment perspective.
  • Demonstrated computer/technology literacy.
  • Excellent organizational, interpersonal, and verbal/written communication skills.
  • Ability to handle multiple projects in a fast-paced environment.
  • Proven ability to work collaboratively and to interact with management and program staff.

SALARY/BENEFITS: NMIC offers a competitive salary based on experience and education as well as a comprehensive and generous benefits package: medical, dental, life, and disability insurance are included; paid time off, including 20 vacation days, 15 sick days, 5 personal days, and 12 agency holidays; a 401k with agency contribution; and other benefits.

NMIC IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER: NMIC is an Equal Opportunity Employer and actively encourages candidates of diverse backgrounds to apply for employment. Applicants must meet the minimum qualification requirements. A combination of education and experience will be considered unless specifically stated otherwise.

How to Apply:


Please address all applications to Dale Reyes, Benefits Program Manager, at with the job title in the subject line and include the following:

  • Cover letter
  • Resume
  • One writing sample

All attachments must be submitted in Word or PDF format. No telephone calls, please.

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(212) 967-0322