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Friendly Visiting Program Assistant - Part-time

Sunnyside Community Services

Description:

Program: Sunnyside Community Services, an innovative community-based, social service organization in Queens (10 minutes by subway from Grand Central), is seeking a Program Assistant for our Friendly Visiting, Senior Chat, and Pet Pals Programs. The program matches volunteers with homebound seniors to decrease isolation, increase socialization, and provide pet support weekly.

Position Summary: The Program Assistant (PA) provides various administrative and program support services to the Program Coordinator. The primary responsibilities include data entry into Salesforce and STARS, coordinating calls to clients and volunteers, outreach and volunteer engagement, assistance onboarding new volunteers and clients, and coordination of pet care services. The PA may also perform other duties as assigned. The PA must understand the volunteer and client roles defined by the program guidelines in order to provide professional support to all program participants.

Essential Duties and Responsibilities:

Program and Administrative Support

  • Support Friendly Visiting Coordinator (FVC) in achieving program goals.
  • Assist FVC with volunteer recruitment and onboarding.
  • Conduct reference checks for new prospective volunteers.
  • Conduct follow up calls, email and phone reminders, and regular engagement of volunteers, reporting concerns or issues to FVC for follow up.
  • Assist Coordinator in client matching process with phone and email follow up.
  • Maintain FVC calendar and schedule appointments.
  • Coordinate mailings to clients and volunteers
  • Place supply orders and maintain inventory.

Data entry in STARS and Salesforce

  • Accurately and promptly record data into STARS and Salesforce data systems with strict compliance to documentation requirements and timelines.
  • Create and maintain accurate calendars for scheduling client and volunteer follow up calls, assessments, and reports.
  • Utilize report features to ensure accurate data reporting and fulfillment of goals and targets.
  • Assist Coordinator with monthly reports.

Outreach

  • Assist in the outreach, recruitment, and follow up for prospective volunteers.
  • Collaborate with SCS’s Volunteer and Development Departments to regularly post volunteer outreach on social media, Volunteer Match, online and offline opportunities to recruit new volunteers.
  • Table at community events to recruit volunteers and provide program information to the community.
  • Regularly update and maintain Program bulletin board in Senior Center.
  • • Write copy for volunteer ads and update marketing materials and manuals.

Volunteer Engagement

  • In collaboration with the Program Coordinator, help to organize and develop volunteer appreciation events and workshops.
  • Send weekly program email updates to existing volunteers.
  • Manage Padlet, an online platform for volunteers.

Pet Pals Program

  • Coordination of Pet Services
  • Develop and maintain relationships with veterinarian offices, pet stores and pet supply stores.
  • Research, identify and outreach to specific veterinarian offices, grooming services and low-cost pet care for Pet Pals clients.
  • Coordinate volunteer and pet transportation to and from veterinarian and grooming appointments.

Key Skills and Competencies:

  • Interpersonal and Customer Service Skills: The PA must be able to interact with clients, Sunnyside staff agency-wide, their supervisor, and any other stakeholders in a thoughtful, respectful, and dignified manner. They must be able to answer client and volunteer questions and elevate concerns to the supervisor.
  • Problem-Solving Skills: The PA must demonstrate creativity in responding to challenging situations when communicating with the public, staff and clients.
  • Time and Organization Management Skills: The PA must be adept at managing their time and be able to multi-task and prioritize assignments as needed since follow-up and specific deadlines are key to performing this role.
  • Verbal and Written Communication Skills: The PA must provide effective customer service and speak clearly and succinctly when conveying information. The PA must also be able to document information clearly and accurately.
  • Discretion and Confidentiality: As the PA has access to private client and volunteer information, they must have the ability to hold all such information, and any other protected information, in the strictest confidence during the processing, storing, and discarding of that information, and must share it only on a need-to-know basis.

Physical Requirements:

  • Bending, sitting, stooping and standing, walking up and down stairs.
  • Local travel via public transportation is required on occasion.
  • Due to the ongoing COVID-19 pandemic, PA will be expected to work onsite 3 days per week (1 day must be either Monday or Friday) and may work remotely 2 days a week unless otherwise instructed by their supervisor in compliance with agency policies.

Job Qualifications:

  • Specialized skills and competencies described above.
  • Associate degree required; Bachelor's degree preferred.
  • Two years of administrative/office support experience, preferably in a social services/non-profit setting.
  • Experience volunteering and/or experience working with older adults preferred.
  • Microsoft Office and Excel proficiency, internet search skills and social media.
  • STARS/Peer Place, Salesforce experience a plus.
  • Bilingual Spanish or other language skills a plus.

How to Apply:

If you would like to join our team, please forward a cover letter, resume, and pay requirement with subject line “Friendly Visiting Program Assistant” to Jennie Thomas at JThomas@scsny.org

Please Note: If hired, Sunnyside Community Services requires proof of vaccination as a condition of employment.

Sunnyside Community Services’ strength lies in its ability to collaborate with people at every stage in their lives and in their own communities. We pride ourselves on an approach that is comprehensive, caring, and community-based.

Equal Opportunity/Affirmative Action Employer

For more information on Sunnyside Community Services, please visit https://www.scsny.org

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(212) 967-0322