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DEPUTY DIRECTOR, PROGRAMS & IMPLEMENTATION

Arab-American Family Support Center, Inc.

Description:

EMPLOYMENT TYPE: Full-Time

REPORTS TO: Chief Operating Officer

LOCATION: City-Wide

ABOUT AAFSC:

The Arab-American Family Support Center (AAFSC) is a non-profit, non-sectarian organization established in 1994 to provide culturally and linguistically competent, trauma-informed social services. Across our eight locations, we empower immigrants and refugees with the tools they need to successfully acclimate to the world around them and become active participants in the community. While we support anyone who walks through our doors, over nearly 27 years, we have developed expertise in serving the Arab, Middle Eastern, Muslim, and South Asian (AMEMSA) immigrant and refugee communities.

AAFSC works across four priority areas—Promote, Get Ready, Prevent, and Communicate—to achieve our ultimate goal of strengthening families. AAFSC promotes mental and physical wellbeing, food security, healthy relationships, and family reunification. We get our families ready to succeed, work, and lead productive lives. We prevent domestic violence, child abuse, and neglect by counseling families, offering case management services to victims of violence, and cultivating healthy relationship skills in young people. Finally, AAFSC communicates the needs of the marginalized, amplifying their voices for increased impact.

JOB SUMMARY:

The Deputy Director, Programs & Implementation will have overall strategic and operational responsibility for AAFSC’s complementary wrap-around program and service areas, including, but not limited to Community Health & Well-Being, Anti-Violence Program, Legal Services & Readiness Initiatives. This position will be a part of the senior management team that drives the overall strategy for the organization and represents AAFSC on a local, regional, and national basis. The Deputy Director, Programs & Implementation will develop and hold deep knowledge of each priority area include all related projects, program operations, and business plans, and will focus on the following three areas: program leadership and management, strategy and planning, and grants and contracts management. He or she will work directly with the COO and President and CEO to ensure alignment between all programs and services in light of the strategic vision of the organization.

A successful person in this position has strong administrative and management skills including strategic planning, resource allocation, and coordination of programming & service delivery to meet participant/client needs and funder expectations. This person should also be a thoughtful leader who brings relevant life experience as well as deep demonstrable experience in organizational growth management; program planning, development, and evaluation; staff supervision, professional development, and team building; training and facilitation; internal and external relationship building; and budget development and oversight. They will be organized, have high attention to detail and will have the capacity to thrive under pressure while working on multiple projects. A commitment to immigrant, refugee and low-income communities is essential for success in this role.

LEADING PROGRAM STRATEGY, DEVELOPMENT, COORDINATION, AND OVERSIGHT

As we expand, the Deputy Director of Programs & Implementation will:

• Enhance, flesh out, and implement organizational vision as established in AAFSC’s Strategic Plan and individual program strategic plans while ensuring programmatic excellence.

• Provide direct coaching and supervision of team leads for complementary wrap-around services, including, but not limited to, Readiness Initiatives, Anti-Violence Program, Legal Services, Young Adult Youth Program, and Community Health & Well-Being.

• Serve as a high-level thought partner to the directors leading this work, providing overall strategy, planning, development, and oversight of these programs and related initiatives.

• Work with staff to develop systems to ensure consistent, high-quality project and program management.

• Provide leadership in development of inter-team communication and cohesiveness, sustaining culture and supporting staff during organizational growth.

• Know the population being served, external environment, and resources available to the program and its participants.

• Apply knowledge gained from previous work experience in similar areas of service delivery to current position.

• Know best practices available to draw upon and how and when to implement them.

• Demonstrate knowledge of federal/state/city laws, regulations and agency guidelines for programs managed.

• Use knowledge of administrative policies, rules, and procedures to oversee processes that

ensure program compliance.

• Plan and manage time effectively for self as well as all assigned team members, acting on competing priorities with an understanding of their importance to accomplishing program goals.

• Manage program objectives against contractual obligations to ensure programs are in compliance with agreements and expectations of the funders.

• Communicate frequently, providing relevant details and context, and listen actively.

• Produce clear and concise written communication (reports, emails, etc.) and presentations.

LEADING INVESTMENT IN OUR PEOPLE, PRACTICE, AND CULTURE AS WE GROW AND EVOLVE

In close partnership with the Executive Leadership Team, this role will:

• plan for evolving staffing needs in collaboration with Deputy Director, Administration.

• develop recruitment, hiring, onboarding, and retention practices aligned with our vision and

values.

• attract, develop, coach, and retain high-performance team members, empowering them to

elevate their level of responsibility, span of control, and performance.

• promote internal staff leadership by supporting the organization-wide performance management practices including leading the annual performance evaluation process; ensuring proactive leadership pipeline plans; and providing ongoing guidance to managers to support their intentional and effective supervision and support for all staff.

• supervise all assigned staff, holding them accountable for all administrative, fiscal, and service delivery requirements.

• manage and delegate responsibilities involved in day-to-day operations to allow for efficient and streamlined programming; provide ownership of tasks to team members within a culture of accountability.

• communicate regularly with staff on performance.

• review and evaluate staff to make recommendation for staff changes as necessary.

• coach and mentor all assigned staff members while giving constructive feedback as appropriate.

• be open to and respond appropriately to positive and negative feedback.

• in partnership with the Training & Technical Assistance team, maintain and deepen our culture of continuous learning - identify and address staff training needs; design retreats, training, and practices that facilitate alignment, learning, experimentation, and celebration of accomplishments across the organization.

ENSURING EFFECTIVE ORGANIZATION-WIDE PLANNING, DECISION-MAKING, AND CHANGE MANAGEMENT PROCESSES

With overall responsibility for developing inclusive, decisive, and nimble processes, the Deputy Director, Programs & Implementation will:

• lead our annual organizational-wide strategic planning processes in partnership with Executive Leadership that effectively integrate program level work planning into an overall strategic plan.

• monitor and evaluate our progress in partnership with our Resource Development & Impact Evaluation team.

• own and lead executive and staff team meetings, ensuring strong communication lines and practices, and cross-team planning and collaboration.

• review and analyze program and agency data to ask questions, make decisions and develop strategies to improve program performance.

• review the data requirements needed for evaluation purposes, implement processes to facilitate its collection and communicate the importance of evaluation to program stakeholders.

• identify alternative solutions to problems and select those that most effectively support the program’s goals and strategy.

• make difficult decisions even in unclear or poorly defined situations and do so in a timely manner.

• build processes that help us adapt nimbly to growth and change and enable us to evaluate program opportunities and requests against alignment with vision, values, and resources.

SENIOR LEADERSHIP

Along with all members of the Executive Team, the Deputy Director, Programs & Implementation will step into leadership in all ways as needed, and will:

• serve as high-level strategic thought partner and advisor to the President & CEO, Board, and Chief Operating Officer as requested.

• step-in as needed during the President & CEO or Chief Operating Officer’s absence.

• troubleshoot reassignment of duties and functions when staff transition.

• serve as a key member of the Executive Team with shared responsibility for achieving the organization’s vision and goals.

• inform and advise the team on financial and operational health, and growth management and trajectory.

• collectively explore opportunities that strengthen and/or challenge our capacity and resources

• participate in & lead staff retreats and meetings.

• represent the organization externally as requested at key meetings with allies and funders.

AMBASSADOR & CHAMPION

• Every AAFSC team member serves as an ambassador of the organization and champion of AAFSC’s mission, vision and values. This includes the following:

o Cultivate relationships on behalf of and in support of the organization in partnership with Senior Leadership and the Resource Development team. This includes being sensitive to and aware of others, providing every client, partner and participant with high-quality service, professional communication, and follow through, and always keeping Senior Leadership and the Resource Development team aware of any opportunities, challenges, or updates.

o All team members are expected to support the Resource Development team with any requests in a timely manner, including, but not limited to: grant applications, reports, attendance at meetings, hearings, or other events, and sharing of AAFSC social media, flyers, and other externally-facing communications.

o Always act with integrity, positivity, dedication, and professionalism within the office and externally. This includes, but is not limited to, email communication, verbal communication, communication with colleagues and peers, communication with clients, or communication with external partners or agencies.

QUALIFICATIONS AND QUALITIES OF OUR IDEAL CANDIDATE:

• Previous experience as a Deputy Director or equivalent senior level position with at least 7 years of combined executive/senior level experience.

• Master’s degree or equivalent graduate degree.

• Experience leading the development of collaborative, cross-functional teams with the proven ability to coach and inspire the leadership capacity of team members.

• Strong people management, training, and supervision experience, including knowledge of professional development systems and practices.

• Strong strategic thinking and analytical and problem-solving skills.

• Strong training, facilitation, and curriculum development experience.

• High degree of ease utilizing Microsoft Office as well as project management software and tools.

• Excellent interpersonal and written and verbal communication skills.

• Ability to adapt, self-manage, and to prioritize between and manage multiple demands.

• An earned reputation for being trustworthy, with excellent judgment and discretion.

• Optimistic and resourceful, with strong self-awareness, cultural competence, emotional intelligence, and humility; grounded and flexible with a high degree of integrity and transparency.

• Experience working with our core constituencies and lived experience that reflects our communities is highly desirable.

• Flexibility to work occasional evenings and weekends to manage crises, attend events, or meetings.

• Job contingent on pre-employment background check and fingerprint clearance.

• U.S. Work Authorization is required.

We are an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply.

How to Apply:

Please submit resume and cover letter directly to: Hannah McIntire, at hannah@aafscny.org

Indicate “Deputy Director, Programs & Implementation” in the subject line.

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