Union Settlement is an on-the-ground resource
for East Harlem residents of all ages, and a passionate advocate for
the needs of underserved communities. Since opening our doors in 1895,
we have brought education, wellness and community-building programs to
our neighborhood, empowering New Yorkers with opportunities to better
their lives. More than 350 staff work in our organization, and our
services impact 10,000 people every year. By helping our neighbors
realize their goals, we build the vitality and success of East Harlem.
For more information about Union Settlement, please visit our website
Position: Associate Executive Director for Operations
Reports to: Executive Director
Associate Executive Director for Operations/Chief Operating Officer is a
critical member of Union Settlement’s executive management team,
primarily responsible for overseeing Union Settlement’s administrative
and operational functions. Working closely with the Executive Director
and other senior agency managers, the Chief Operating Officer ensures
that Union Settlement’s administrative functions – including but not
limited to all facilities, information technology, insurance, community
outreach, and workplace health and safety functions – support and
enhance the many vital programs and services that Union Settlement
provides to the East Harlem community. In addition, the Chief Operating
Officer ensures that Union Settlement maintains appropriate
organizational policies and procedures, and remains in compliance with
all applicable statutory and regulatory requirements relating to agency
operations. Finally, the Chief Operating Officer oversees coordination
among Union Settlement individual programs on a variety of agency-wide
the agency’s Facilities, Technology and Community Outreach departments.
∙ Work closely with other senior executive staff to ensure smooth and
efficient agency operational functions, and to help address any
administrative or operational issues that arise.
- Oversee the
agency’s continued response to the COVID-19 pandemic, including ensuring
that all appropriate public health and safety precautions are taken at
all Union Settlement locations.
- Partner with the Chief
Financial Officer to ensure that appropriate funding is available for
administrative and operational needs, and that spending is within
budgeted amounts for those needs.
- Collaborate with the Chief
Human Resources Officer and other senior management staff to ensure
appropriate and consistent administration and implementation of agency
human resources policies and procedures.
- Work with the
Technology Department to ensure that Union Settlement has appropriate
and up-to-date information technology systems, including computer,
telephone, copier, internet, document management and other systems.
with the Director of Facilities, the New York City Housing Authority
(NYCHA), other government agencies and private landlords to ensure that
Union Settlement’s multiple facilities remain compliant with all
applicable building, fire and other code provisions.
- Oversee all construction, renovation and repair projects at all Union Settlement locations.
- Coordinate all major equipment purchases and leases, including vehicles, kitchen equipment, furniture and copiers.
- Ensure that Union Settlement maintains all appropriate insurance coverage.
coordinate and/or facilitate a variety of agency-wide initiatives,
including the annual Ethnic Festival and Thanksgiving food drive.
- Serve as needed as Union Settlement’s liaison with government, community and academic partners.
- Drive continuous improvement of program service, delivery, and high performance culture.
leadership, support and direction to ensure that agency goals and
objectives, as well as legal, regulatory, contract and grant compliance
requirements, are met in a timely, efficient and effective manner.
- Promote collaborative relationships among Union Settlement’s individual programs, and with outside organizations.
- Perform additional duties as assigned.
The ideal Chief Operating Officer will have the following qualifications:
degree required; advanced degree in Public Administration, Business
Administration, Operations Management, Facilities Management or a
related field strongly preferred.
- A minimum of 10 years’
managerial experience, preferably in a nonprofit organization or
government agency with multiple sites and a budget of at least $15
- At least five years’ experience in a senior management
capacity, preferably in a role overseeing administrative and/or
operational functions such as facilities management, information
technology, transportation and/or community outreach.
- Significant experience overseeing capital projects, negotiating vendor contracts and implementing project budgets.
knowledge and demonstrated experience in project management, legal and
regulatory compliance, budgeting and administrative operations.
solid understanding of social service programming and government
contract funded programs, and a demonstrated commitment to addressing
the needs of individuals and families in underserved communities.
communication skills, both written and oral, with the ability to
represent the organization externally across a wide range of
stakeholders and constituencies.
- Demonstrated experience
building internal and external relationships, with the ability to find
common ground, build consensus and strengthen collaboration among
diverse stakeholders in a culturally competent manner.
- Ability to simultaneously manage and balance multiple projects.
- Strategic thinker and leader with a track record of achieving organizational objectives.
- Excellent organizational, analytical, financial management and problem-solving skills.
- Demonstrated computer and technology skills.
- Unquestioned personal and professional integrity with a dedicated work ethic.
UNION SETTLEMENT IS AN EQUAL OPPORTUNITY EMPLOYER.