East Side House Settlement

Job Title

Receptionist

Job Description

The Receptionist is expected to perform each essential duty of this position in an exemplary manner. The requirements listed below are representative of the knowledge, skills and ability required. 

Duties and Responsibilities:

The Receptionist will be responsible for monitoring the reception, including greeting and announcing visitors.  Areas of responsibility shall include, but are not limited to the following: 

• Open reception area no later than 8:45am.
• Retrieve messages from the general voice mailbox throughout the day and forward to intended recipient(s).
• Answer multiple telephone lines and forward calls to the appropriate parties; and take accurate messages.
• Screen all calls for the Executive Director and the Associate Executive Director.
• Prepare, update and maintain agency’s monthly and annual calendar.
• Provide information to callers inquiring about the programs that East Side House offers.
• Sort and distribute all mail to the Executive Assistant.
• Maintain appearance and cleanliness of the reception area i.e., desk, mail/literature cabinet, mailboxes, etc.
• Decorate and maintain the bulletin board with birthday listings, job postings, information from the programs, etc.
• Log and maintain daily attendance and out of office whereabouts of staff members.
• Complete check requests.
• Arrange and coordinate pick-ups by FedEx, UPS, USPS etc.  Acquire reference information as to account allocation.
• Log incoming packages and overnight and express deliveries upon arrival. Notify recipients of packages and overnight deliveries immediately.
• Assist administrative offices with other projects as needed.  

Education/Experience:

• High School graduate or equivalent and some college.
• Minimum of three years of comparable experience handling multiple phones in an office or business environment.
• Familiarity with the operation of a Cisco system.
• Excellent writing, communication and organization skills.
• Must present a professional demeanor, be organized, motivated, demonstrate initiative, and be able to work in a team-oriented environment.
• Must possess exceptional telephone etiquette, interpersonal and time management skills.
• Must exhibit proficiency in Microsoft Office, (Outlook, Word and Excel).
• Type at least 40 words per minute.
• Bilingual (English and Spanish) preferred.

Salary Information

Salary: 25k – 30k

To Apply

Send Resume and Cover Letter via Email to:
thutchinson@eastsidehouse.org
(Please indicate position title on subject line “Receptionist”)
ABSOLUTELY NO PHONE CALLS!