Arab-American Family Support Center, Inc.

Job Title


Job Description

PRIMARY RESPONSIBILITY: The Database & Evaluation Coordinator provides support for the Arab- American Family Support Center’s data management, program evaluation, research, and reporting needs. The Database & Evaluation Coordinator’s primary responsibility is the administration and oversight of all program databases, including government, funder, and internal systems. As the agency’s database administrator, this position oversees all aspects of managing internal and external database systems, including staff account management, system troubleshooting and revisions, quality assurance and control, and the provision of related staff support and training. This role provides critical support for AAFSC’s program evaluation and reporting needs by ensuring that the systems are serving its purposes related to capturing data and reporting impact.


In addition to overseeing day-to-day database administration, quality assurance, and staff support and training, the Database and Evaluation Coordinator will serve a key role supporting AAFSC’s evaluation and research initiatives. This position will work with AAFSC’s Manager of Capacity Building and Organizational Learning to plan and conduct internal evaluation and research projects for new and existing programs, including developing evaluation plans, coordinating data collection and interpretation, and communicating qualitative and quantitative findings.



Database Administration

·        Oversee account management activities and provides technical support to end-users of all program databases, including government, funder, and internal systems.

·        Liaise with government database staff, funder database staff, and software vendor staff to report and resolve system issues and bugs.

·        Work with program leadership to implement revisions to the systems as required by evolving programmatic or reporting needs.

·        Maintain up-to-date knowledge of new features and functionalities in databases.

Quality Assurance

·        Work with program leadership to develop and implement QA processes to identify and resolve recurring data quality and data integrity issues.

·        Develop and manage schedule of quality assurance activities.

·        Design and build custom reports in databases for quality assurance, program and performance management, and grant management purposes.

·        Proactively identify and implement opportunities for data collection improvements.

·        Document data quality standards and quality assurance processes.


Staff Support and Training

·        Provide ongoing training and support to staff on data collection responsibilities and processes.

·        Develop, implement and enforce data management and security policies using industry best practices.

·        Manage technical training resources and develops new materials as needed.

·        Provide additional or ongoing training and support to staff as required.


Evaluation & Research

·        Actively participate in and influence discussions around reporting requirements, data collection, data visualization and data analysis.

·        Support the design of surveys by providing input to the planning, reviews, editing, and interface of the survey on technology platforms (e.g., Survey Monkey).

·        Assist with the design of research protocols.

·        Assist with gathering, organizing/categorizing, and maintaining all evaluation and research data and files.

·        Follow up with individuals and programs for information relevant to evaluation and research projects, as needed.

·        Prepare materials for, and participate in meetings, interviews, and focus groups.

·        In collaboration with Manager of Capacity Building and Organizational Learning, identify research and evaluation findings and make recommendations.


Other Duties and Responsibilities

·        Provide data entry support, as requested, for other internal and external database systems used by the agency.

·        Coordinate digital safety initiatives.

·        Other duties as required.



·        Bachelor’s degree in the social sciences or related field highly preferred, but equivalent experience and certifications will be considered.

·        2+ years related experience with database management and/or research & evaluation required, preferably in a non-profit setting.

·        Excellent written and oral communication skills.

·        Excellent research and analytical skills.

·        Excellent organizational, time-management, follow-up, and administrative skills with a strong attention to detail.

·        Self-starter with the ability to work independently, and as a part of a team, in a deadline-driven environment.

·        Strong computer and technological skills, preferably including SPSS or SAS/STAT.


Salary Information

Commensurate with experience.
STATUS: Full-Time

To Apply

Please submit a resume and thoughtful cover letter outlining how your skills and experience meet the responsibilities and qualifications of the position via email to Hannah McIntire, Manager of Capacity Building and Organizational Learning, at No phone queries please. All cover letters and resumes must be submitted via email by the end of the day on Monday, August 21st. Only candidates selected for an interview will be contacted.

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