Sunnyside Community Services

Job Title

CAREGIVER SUPPORT SPECIALIST

Job Description

PROGRAM:  CARE NYC’s main site is Sunnyside Community Services with partner sites throughout Brooklyn, Manhattan, and Queens. This position is for a Queens partner site. We are seeking a dynamic bilingual Social Worker working under the title of Caregiver Support Specialist to work with caregivers throughout the five boroughs. This position is full-time with full benefits.

 

POSITION SUMMARY:  The Caregiver Support Specialist will be responsible for assessing and delivering services that meet the needs of individuals and families caring for someone living with Alzheimer’s disease or dementia. The Caregiver Support Specialist will complete intakes, assessments, care plans, and enter timely case notes. The Caregiver Support Specialist should be familiar with New York City’s network of service providers for individuals with AD and their caregivers, which will enable them to connect caregivers to the services they require. They should have experience in outreach and be able to identify community groups, professionals and agencies throughout the City who may have an interest in services and may benefit from CARE NYC services.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Conduct intake and assessment screening of caregiver, assessing mental and physical health needs and supports, and financial eligibility for benefits, entitlements and respite services.
  • Perform home visits to caregivers to evaluate unmet needs.
  • Collaborate with the caregiver to develop a plan of care and implement constructive short and long-term interventions through counseling, education about caregiving supports, long-term planning, and assistance with benefits.
  • Link caregivers to other service providers such as mental health, medical care, and financial management services as needed.
  • Lead a support group, providing emotional support and psycho-education about dementia.
  • Provide timely documentation and maintenance of client files and progress notes.
  • Work as part of the team to support the needs of the program.

SPECIALIZED SKILLS AND COMPETENCIES:

  • Interpersonal and Customer Service Skills: The Caregiver Support Specialist must be able to interact with caregivers, funders, Sunnyside staff agency-wide, his/her supervisor, and any other stakeholders in a thoughtful, respectful, and dignified manner.
  •  Problem-Solving Skills: As this role involves managing contact with vulnerable individuals, the Caregiver Support Specialist must demonstrate creativity in responding to challenging situations, including being able to distill and process variety of information quickly and accurately, and prioritize action steps.
  • Time Management Skills: As managing documentation is a key component of this role, the Caregiver Support Specialist must be particularly adept at managing his/her time.
  • Stress Management Skills: As the pressures of supervising can be high (regarding both the clients and the compliance aspects of the work), the Caregiver Support Specialist must be able to stay calm and make rational choices.
  • Verbal and Written Communication Skills: As communication of various kinds is key to the delivery of service that this role oversees, the Caregiver Support Specialist must be able to speak clearly and succinctly when conveying information and must also be able to document information clearly and accurately.
  • Good Judgment: As this role is responsible for managing potential crises and active emergencies, the Caregiver Support Specialist must be able to identify and appraise unusual or high-risk situations and must exercise a high degree of prudent thinking when responding to them.
  • Discretion: As the Caregiver Support Specialist will have access to confidential information, s/he must have the ability to hold all such information, and any other protected information, in the strictest confidence during the processing, storing, and discarding of that information, and must share it only on a need-to-know basis.
  • Team Player: The Caregiver Support Specialist may also perform other duties, as assigned.

PHYSICAL REQUIREMENTS:

This role will require bending, sitting, stooping, and standing.

 

WORKING CONDITIONS:

The work of this role will take place in an office setting,

 

JOB QUALIFICATIONS:

  • BSW with 3-5 years of experience working in a social service organization or equivalent OR MSW with 2 years of experience working in a social service organization or equivalent.
  • Experience working with families, the geriatric populations, social services, senior benefits and client relations required.
  • Caregiver and/or Alzheimer’s experience preferred.
  • Ability to organize, manage and evaluate multiple activities and services.
  • Ability to communicate effectively with other team members, community agencies, and clients with diverse opinions, values and cultures.
  • Excellent interpersonal and public speaking communication skills. Ability to develop and maintain effective working relationships with staff, clients, volunteers, and other community/government agencies.
  • Provide accurate and timely documentation required.
  • Strong computer skills with experience in Microsoft Word, Outlook and Excel. Salesforce experience is preferred.
  • Ability to work independently and in a team environment.
  • Must be bilingual – English/Spanish

Salary Information

To Apply

Send cover letter and resume to swilliams@scsny.org, indicate “Bilingual Caregiver Support Specialist – Your Name” in the subject line. You can also mail a cover letter and resume to Sunnyside Community Services, Attn: Sheila Williams, 43-31 39th Street, Sunnyside, NY 11104.


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