Sunnyside Community Services

Job Title

BILINGUAL HOME CARE COORDINATOR

Job Description

SUMMARY:  Responsible for the coordination and monitoring of service delivery and supervision of home care workers to cases provided by certified agencies.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

- Assigns workers initially and on-going as needed basis to clients served under these contracts.

- Contacts clients to determine quality of services.

- Coordinates care in a team approach with nurses and home care workers.

- Communicates promptly to contract agencies of all service issues/problems in accordance with contractual requirements.

- Maintains record keeping/documentation in a complete, accurate and timely manner.

- Inputs daily changes into the computer system.  Reconciles discrepancies promptly with contact source.

- Ensures that workers are evaluated both administratively and professionally as required.

- Participates in employee discipline as appropriate, re-enforcing policies and procedures to workers.

- Assists Compliance Department with in-service information to workers.

- Assists in implementation of policies and procedures and ensures compliance to agency standards.

- Participates in Quality Assurance activities.

- Rotates on-call responsibilities.

- Assists in payroll procedures and duty sheet research and processing as needed.

- Communicates with client and aide, in accordance with providing safe and adequate service

- Acts as a resource person to the aide for information about agencies policy, procedure, and contract related information.

- Responsible for documenting and investigating incidents, accidents, and complaints. 

- Assists in covering additional caseloads in absence of team members, when needed.

- Conducts field visits in accordance with contractual guidelines.

- Good verbal and written communication skills in English and a second language (Spanish, Greek, Korean, Chinese) required.

-  Performs other duties, as assigned.

Salary Information

To Apply

Send cover letter and resume to mnieto@scsny.org, Attn: Mariana Nieto or Fax: (718) 706-2475. Indicate "Bilingual - Home Care Coordinator" in the subject line. EOE


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